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Refund Policy

What should I do if I made a mistake in my delivery address? If you have made any mistake in the delivery address, please get in touch with us via email info@silxpert.com or call 1-855-569-2311 and we’ll look into it straight away. 

How do I make a return? You are welcome to return any products from your online purchases, unopened and within 14 days of receipt. Please email us at info@silxpert.com with your order number (which can be found in your order confirmation email), the item(s) that you would like to return, and the reason for the return.

Once we reply to you with the return approval, please send the products back to the following address: Norrizon Sales & Marketing Group, 5322 John Lucas Dr, Burlington, ON L7L 6A6, CANADA 

How long do refunds take? Refunds will be made in an average of 30 days following receipt of your package.

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