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FAQ

Silicium (Si) does not exist as it is in the environment. It is available in chemical forms that are often poorly absorbed by living organisms. The bioactivation process aims to make more bioavailable forms of Silicium (Si) in order to guarantee excellent skin absorption and optimal efficacy.

SILXPERT brand line (Lightening, Repair, and Absolute Skin Nutrition) is manufactured in Belgium by Eytelia Srl. and imported directly to Canada.   

All scientific studies on SILXPERT products line are conducted by Eytelia Srl. R & D department team in Courcelles- Belgium.

Most of the active ingredients in SILXPERT products are of natural origin.

To ensure the quality of SILXPERT products throughout their use it is important to add a preservative to the products. The preservative used in SILXPERT products is non-controversial, biodegradable and is not tested on animals.
SILXPERT products are not tested on animals.
Like any other skin care product, we do not recommend using any SILXPERT product if the user is allergic to any of the listed ingredients.

Yes, all the empty containers are recyclable.

No, SILXPERT products do not contain parabens.

Yes, SILXPERT products are safe for use on any part of the body. SILXPERT [AGE+] Absolute skin nutrition cream is dedicated for facial use.

No, SILXPERT products do not cause any skin side effects. 

The delivery system we offer our products with, assures better stability, maintained efficacy, minimal waste and absence of preservatives.

According to the scientific research conducted by Eytelia Srl. on women between 45 and 65 years old:
After 56 days of morning and evening application ->

  • Significant increase in skin Collagen concentration.
  • Significant reduction in skin wrinkles.
  • Significant increase in skin elasticity and firmness.
  • Significant increase in skin hydration.

You will start seeing results in 56 days. Use the cream first thing in the morning after washing your face before makeup, and in the evening after makeup removal before bedtime.

You will start seeing results in 28 days. Use the cream first thing in the morning after washing your face before makeup, and in the evening after makeup removal before bedtime.

In case of Skin cuts, post-surgical scars, or wounds, apply a thin layer of the cream 2 to 3 times daily [Right after skin closure with a fresh pink appearance].
You can see results in 4 weeks, but we recommend applying the cream for a total of 3 months.

Follow the same instruction in case of SUN burns, and post tattoo healing.

Repair Cream has the highest concentration of Bioactivated Silicium for your skin repair and regeneration. 

You can start using SILXPERT [AGE] Absolute Skin Nutrition (Anti-aging from mid-twenties.

SILXPERT [Age+] Absolute Skin Nutrition Cream  can be used at any age, due to its high efficacy in nourishing and hydrating. As per the skin anatomy, Collagen, Elastin, and Hyaluronic acid skin components start declining at age of 21, and this decline becomes more significant after age of 45 and 65. We recommend SILXPERT  [Age+] Absolute Skin Nutrition Cream as of age of 25 years and above.

BICOWHITE COMPLEX is a lightening and brightening complex that blocks different mechanisms involved in skin dark spot formation. BICOWHITE COMPLEX consists of: Potassium Azeloyl Diglycinate, Niacinamide (Vit.B3), Bisabolol, Vitamin C and Phytic Acid.
The SILXPERT [SKIN] Lightening cream does not contain any ingredient of animal origin, the other two creams do contain animal ingredients and are not vegan.

SILXPERT [SKIN] Repair cream does not contain any fragrance, while the other two do.

SILXPERT [AGE] Absolute skin nutrition and SILXPERT [SKIN] Lightening cream do not contain essential oils, while SILXPERT [SKIN] Repair cream does. 

Yes, SILXPERT products are sulfate free.

SILXPERT [AGE] Absolute skin nutrition and SILXPERT [SKIN] Lightening cream contain tocopherol, SILXPERT [SKIN] Repair cream does not.

All orders for Canada or the USA require 1-3 business days to be processed, picked, packed and prepared for shipping.

We ship your order using different shipping companies depending on your location. All orders have a parcel tracking number and you’ll receive an email with the tracking information as soon as your package leaves our warehouse.

If you haven’t received a tracking email within 3 days of placing your order, please get in touch with us via email info@silxpert.com or call 1-855-569-2311 and we’ll look into it straight away. 

The product will be shipped from our location to the customers in Canada and USA for free. Custom fees will be the responsibility of the USA customer.

If you have made any mistake in the delivery address, please get in touch with us via email info@silxpert.com or call 1-855-569-2311 and we’ll look into it straight away.
You are welcome to return any products from your online purchases, unopened and within 60 days of receipt. Please email us at info@silxpert.com with your order number (which can be found in your order confirmation email), the item(s) that you would like to return, and the reason for the return. Once we reply to you with the return approval, please send the products back to the following address: Norrizon Sales & Marketing Group, 5322 John Lucas Dr, Burlington, ON L7L 6A6, CANADA

Refunds will be made in an average of 30 days following receipt of your package.

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